The Sirius satellite radio I have in my truck suddenly stopped allowing me to receive programming other than the one channel that tells the unsubscribed that they need to call a certain number to get service. I was paid-up so there had to be some mistake. I called the number and was put through to a tech support rep. The guy tried to walk me though possible solutions, but after about ten minutes or so seemed to be out of ideas. At that point he told me he was going to put me on hold, which he quickly did before I could object or even get his name. 10 or 15 minutes went by and I knew what I would be hearing next. Not the tech support guy returning with a solution, but a dial or busy tone. And I was right. The next thing I knew I had somehow been “disconnected”.
This has happened so many times that I now have determined this has to be deliberate. The tech/customer service rep can’t or won’t admit they are unable to find a solution to my problem and rather than say so, they put me on hold and then conveniently lose my call accidentally-on-purpose. They know I’ll call back, but since I haven’t asked them their name, the odds of them getting me again about nil. Even when I do get a name, calling back usually results in me getting someone who says they can handle my call and there is no need for me to talk to my original rep. Which means I have to explain my problem all over again and go through all of the initial, but failed, solutions.
Anyway, I did call Sirius back and got a different rep (who just couldn’t understand whatever might have happened to my first call) who got me trough my problem and I was back to being able to receive my satellite signals. So all’s well that ends well but I’m now on to the tech support “easy way out” method of passing on their unsolvable problems.